Complaints

If you have a complaint, please fill, for this the following form.

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Legal Standards

Law 44/2002, of November 22, regarding Financial System Reform Measures, establishes the requirement to have a customer service department in charge of resolving complaints and objections

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Procedural Regulations of Grupo Ocaso’s Customer Service Department

The present Regulations regulate the activity of the Customer Service Department of Grupo Ocaso, and, in fulfilment of the procedural regulations governing the financial system, they are obligatory upon all financial bodies.

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Annex I: Procedure for Processing and Resolving Complaints and Objections

Procedure for Processing and Resolving Complaints and Objections.

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