If you have a complaint, please fill, for this the following form.
Law 44/2002, of November 22, regarding Financial System Reform Measures, establishes the requirement to have a customer service department in charge of resolving complaints and objectionsContinue reading
Procedural Regulations of Grupo Ocaso’s Customer Service Department
The present Regulations regulate the activity of the Customer Service Department of Grupo Ocaso, and, in fulfilment of the procedural regulations governing the financial system, they are obligatory upon all financial bodies.Continue reading
Annex I: Procedure for Processing and Resolving Complaints and Objections
Procedure for Processing and Resolving Complaints and Objections.Continue reading