Claims

What is considered to be a claim?

A claim is an event which leads to specific damage, guaranteed by the insurance policy up to a certain limit. It also leads to the appearance of the compensation principle, according to which insurance companies are obliged to fully or partially pay the insured or his/her beneficiaries the capital guaranteed in the contract.
However, a claim does not always need to be understood as a negative event, given that there are positive claims, such as reaching retirement age and acquiring the right to collect an income.

Why report an claim?

A claim is reported with a view to informing the Company of an event which leads to specific damage, guaranteed by the insurance policy up to a certain limit.

I have had a claim and would like to report it.

You have three exclusive lines for reporting any claim 24 hours-a-day:

- In the event of a claim involving Death 900 14 15 16
- In the event of any other claim 902 33 23 13
- In the event of a claim involving your vehicle 902 48 38 28

You may also report a claim via the following form including all the details and we will contact you as soon as possible.

Claims or other procedures related to an claim.

Ocaso has made available to its client an exclusive telephone line for handling your claims.

Telephone line for reporting claims 900 32 00 32.
If you prefer, you may report any matter via the Internet. To do so, you only need to fill out the following form.

Who can report an claim?

The insured, his/her representatives or third parties involved in the claim.

What information will I receive regarding a claim?

If the claim requires an answer as soon as possible, we will contact you via the means indicated by you in order to facilitate the information obtained regarding the matters you have put forward.

What happens if I do not agree with the resolution?

In this case you may decide to report a inquirie.

Are there any associated costs?

Claims management does not entail any cost.