Law 44/2002, of November 22, regarding Financial System Reform Measures, establishes the requirement to have a customer service department in charge of resolving complaints and objections

The ECO/734/2004 Order of March 11 regulates the requirements and duties of the customer service departments and the presentation, processing and solving procedures regarding complaints and objections.

Likewise, there is a set of regulations for the correct functioning of the Customer Service Department of Grupo Ocaso and for the procedures for processing and solving complaints and objections.

How do I file a complaint?

It can be filed in any of the following ways:

  • From this website through of the claims form.
  • By writing a letter to:
    Ocaso, S.A.
    Departamento de Atención al Cliente
    C/ Princesa, 23
    28008 - MADRID (España)
    sending it by ordinary post to the address above or presenting it at any of our offices.
  • To the following email address:
  • Calling our phone claims: 900 32 00 32