Law 44/2002, of November 22, regarding Financial System Reform Measures, establishes the requirement to have a customer service department in charge of resolving complaints and objections
The ECO/734/2004 Order of March 11 regulates the requirements and duties of the customer service departments and the presentation, processing and solving procedures regarding complaints and objections.
Likewise, there is a set of regulations for the correct functioning of the Customer Service Department of Grupo Ocaso and for the procedures for processing and solving complaints and objections.
How do I file a complaint?
It can be filed in any of the following ways:
- From this website through of the claims form.
- By writing a letter to:
Ocaso, S.A.sending it by ordinary post to the address above or presenting it at any of our offices.
Departamento de Atención al Cliente
C/ Princesa, 23
28008 - MADRID (España)
- To the following email address: firstname.lastname@example.org
- Calling our phone claims: 900 32 00 32