Law 44/2002, of November 22, regarding Financial System Reform Measures, establishes the requirement to have a customer service department in charge of resolving complaints and objections

The ECO/734/2004 Order of March 11 regulates the requirements and duties of the customer service departments and the presentation, processing and solving procedures regarding complaints and objections.

Likewise, there is a set of regulations for the correct functioning of the Customer Service Department of Grupo Ocaso and for the procedures for processing and solving complaints and objections.

How do I file a complaint?

It can be filed in any of the following ways:

  • From this website through of the claims form.
  • By writing a letter to:
    Ocaso, S.A.
    Departamento de Atención al Cliente
    C/ Princesa, 23
    28008 - MADRID (España)
    sending it by ordinary post to the address above or presenting it at any of our offices.
  • To the following email address: dac@ocaso.es
  • Calling our phone claims: 900 32 00 32

If you are not satisfied with the resolution adopted by this Department, you can go to the Claims Service of the General Directorate of Insurance and Pension Funds, Pº de la Castellana 44, 28.046 Madrid, www.dgsfp.mineco.es/reclamaciones